| HR Shared Services: A Fresh Look Get an updated look at human resources shared services by BusinessWeek Research. The overall premise is that in the current economic milieu, the payoff from shared services only continues to grow. |
| Generate Savings Now: The Advantages of Telecom Expense Management Why is telecom expense management (TEM) gaining importance today? What return on investment can your company expect from TEM? Interested in learning helpful tips for making the business case for TEM and the best strategies for near and long-term savings? Find out in this new program now. |
| Institute Opens Lines of Communication With 3Com IP Telephony Solution The Sunraysia Institute of TAFE is the major provider of vocational education and training in northwestern Victoria. The Sunraysia campus at Mildura had been relying on a leased PBX system for its telephone communications. This 20-year-old system lease cost the organization tens of thousands of dollars each year in addition to expensive ongoing maintenance and technical support fees. Not only was it costly to maintain, the outdated phone system was not designed to accommodate the increasing communications requirements of a busy multi-campus organization. The Institute worked with local channel partner ASI Solutions for advice and implementation support and chose 3Com IP telephony solution. |
| Linweld Takes Office on the Road With Global Broadband Satellite Access Linweld manufactures and distributes medical, specialty, and industrial gases and welding supplies, as well as clean air products. The company maintains store locations in the Midwest United States. To actively market its products and services throughout its territory, Linweld visits trade shows and maintains a field sales force. But doing business at all locations is not always easy, because Linweld's territory includes many remote areas. That's never stopped the company, but it can slow it down. Verizon Business's Global Broadband Satellite Access answered Linweld's business needs. The solution provides high-speed Internet access virtually anywhere, enabling employees to communicate effectively while at remote locations via voice and data. |
| Prescott Government Departments All Under One Umbrella With Mitel IP Prescott was being serviced by 23 separate phone and voice mail systems for its 600 employees and various city buildings and departments, including the airport, police, and fire departments. Operations manager needed to find a way to enhance the city's internal and external communications while lowering costs. Keegan selected NuPoint Messenger IP for centralized voice mail allowing government employees to retrieve and return calls quicker, and the 5550 IP Console to allow front-desk employees at city hall to prioritize incoming calls based on the information they see on the screen in front of them. |
| CSC Supports Groundbreaking Satellite Mission Following decades of work on major NASA efforts such as the Apollo program, they're playing a key role in the success of a small and relatively inexpensive next-generation satellite. The company wanted to work with the Naval Academy to design, build and launch a low-cost satellite that serves as a flexible platform for scientific experiments. The company deployed a Linux-based operating system and communications based on Internet protocols to construct a no-frills satellite. The MidSTAR-1 satellite has hosted several successful experiments, including the first application of nanotechnology in space. |
| Compatibility of Services Using WiMax Technology With Satellite Services in the 2.3 - 2.7 Ghz and 3.3 - 3.8 Ghz Bands This paper sets out a range of issues that may arise through sharing some spectrum with satellite services in two key candidate bands for WiMAX technology: 2.3-2.7 GHz and 3.3-3.8 GHz. The general conclusion drawn is that the ease of deployment of WiMAX systems in these bands is very much dependent on the extent to which satellite earth stations are already deployed in the country concerned and the amount of spectrum that they occupy and the situation in each country needs to be assessed on a case-by-case basis. With regard to the 2.3-2.7 GHz frequency range, band segmentation or tighter power flux density limits are likely to be necessary to facilitate sharing between WiMAX technology and the satellite services. |
| Recession-Proof Your Service & Support Organization With revenue growth uncertain, all areas of the enterprise will be asked to cut costs and streamline operations in 2009. Service and support revenues have become an economic engine for both software and hardware companies. But challenging economic times are forcing companies to streamline their operations and reduce costs. This new SSPA White Paper explores how remote service and support technology is being leveraged to dramatically lower operational costs and increase revenue - despite the dismal economy. Download the paper to learn how remote service and support: Creates opportunities for fee-based services, thereby increasing revenue Provides fast, measurable return on investment Reduces operational costs and streamlines organizations |
| Recent Progress and Standardization of Terrestrial Wireless and Satellite Communication Systems This paper overviews the recent progress and standardization of terrestrial wireless and satellite communication systems. The terrestrial wireless systems are now standardized by ITU-R SG5 in the area of IMT-2000, IMT-Advanced, land mobile systems, aeronautical mobile systems and fixed wireless access systems. This paper focuses on the free-space optical communication systems which can transmit a very high-speed data and describes their characteristics which are discussed within not only ITU-R WP5C but also international conferences. The inter-orbit optical communication systems which utilize the advantages of optical transmission features as a high capacity transmission link are also introduced. Finally, the new architectures for both fixed and mobile satellite communication systems are discussed within ITU-R WP4B. |
| Priority Phone Service: A Lifeline for First Responders U.S. Department of Homeland Security /National Communications System wanted to develop a service that allows emergency calls to go through, even when a crisis or natural disaster overwhelms local land and wireless networks. As a solution they deployed GETS and WPS, priority telecommunications services that bypassed congestion for authorized callers. As a result even with high levels of network congestion, emergency managers and first responders can place emergency calls within seconds. |
| Datacraft Leverages Microsoft Connected Services Framework to Help Telecom Service Providers Attract and Retain Customers To attract and retain customers, mobile and fixed-line network operators must be able to deliver the very latest, most exciting voice and data services over a range of devices, if they wish to compete successfully in today's highly competitive telecom market. Companies need to anticipate, meet and exceed the changing demands of their customers whilst generating ever greater returns for their shareholders. However, for many network operators, their existing networks and back-end systems are a mix of individual applications and services that cannot easily connect with each other or with third-party systems. |
| On-Site Video Production High-profile meeting events demand high-quality presentation. With geographically dispersed audiences, schedules that are nearly impossible to sync, and ever-increasing costs of travel, how do users engage their audience in a visually dynamic presentation and provides face-to-face results? InterCall's on-site video production services have a powerful impact on the audience through the use of videoconferencing, internet broadcasting and satellite communications. |
| Six Steps to Reduce Risk and Improve Control over Real-Time Communications Is instant messaging (IM) creating risk in your business? IM has become a key channel for business communications, but it's largely unmanaged. You can lose intellectual property and crucial data, plus face legal issues for inappropriate use. You must mitigate risks, maintain accountability and adopt tools to enforce messaging policies. In this Quest white paper, you'll get best practices to control real-time communications. Learn six steps you can follow to reduce risk and improve control over your messaging environment while securing your network and decreasing costs enterprise-wide. Read the white paper today. |
| Straight Talking - Communication Overload, 9 Ways to Go on Hold The ability to make and receive phone calls while travelling on the train or driving (where legally permitted), and pick up and respond to emails while in some boring meeting or other on a laptop or handheld mobile email gadget may simply be generating increased activity rather than productivity. Sometimes it's not "Good to talk", at least when there's nothing to say. With so many communications channel options there is nothing to manage the sequencing or interaction between different channels. A voicemail sent after an email may be listened to first, as there is no knowledge of order between communication systems. |
| Operating XMPP Over Radio and Satellite Networks XMPP, the Internet Standard eXtensible Messaging and Presence Protocol is being widely adopted for Instant Messaging (IM), Group Chat and Presence services in military networks. This paper starts by looking at the military tactical requirements for IM, Group Chat and Presence. It discusses briefly why XMPP is ideal for these services, and also as a building block for situational awareness systems and in support of voice and video communication. Tactical networks often need to make use of Radio and Satellite networks with constrained bandwidth, high latency and difficult operational characteristics. This paper looks at the problems of deploying XMPP over such networks, and shows how XMPP can be effectively deployed in such environments. |